| Address | When to use it |
|---|---|
| hello@panelorca.com | General inquiries, partnership questions, anything that doesn't fit below |
| support@panelorca.com | Help with installation, account issues, bug reports |
| feedback@panelorca.com | Feature requests, workflow suggestions, "I wish PanelOrca did…" |
| hello@panelorca.com (subject: "Security") | Responsible disclosure of a security vulnerability |
Response times
We aim to reply within 1–2 business days. We're a remote team, so depending on where you are, expect a small timezone delay either way.
What we are not
- A 24/7 support desk — there's no live chat or phone line yet
- A managed service with a Service Level Agreement (SLA) — see our Terms
Those may follow as the product and the agent program grow. In the meantime, we read every email and we will get back to you.
Where we are
PanelOrca is a remote-first project. The product is global — used wherever SketchUp and a woodworking shop coexist.
Press & partnerships
For press inquiries, partnership conversations, or to express interest in becoming a local agent in your country, email hello@panelorca.com with a one-line summary in the subject.